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Transforming the Behavioral Health Patient Experience: Strategies That Work

Presenter Jamie Taylor, CPB
Broadcast Date 7/8/2026
Time 10:00am PT / 11:00am MT / 12:00pm CT / 1:00pm ET
Presentation Length 60 minutes
Price $65 (Non-members $85)
Transforming the Behavioral Health Patient Experience: Strategies That Work Webinar

Learn more about this event

As demand for Behavioral Health and Psychiatry services continues to grow, the patient experience has become an increasingly important factor in practice success. A single interaction with a healthcare provider can significantly influence a patient’s perception of care, their level of trust, and their willingness to remain engaged with treatment.

During this webinar, we will explore key patient experience factors that can strengthen or challenge a practice’s reputation and overall effectiveness. The discussion will highlight the critical role providers and staff play in creating a welcoming, respectful, and supportive care environment that promotes trust, communication, and positive patient outcomes.

Learning Objectives/Agenda

• Evaluate the patient experience from the perspective of individuals seeking Behavioral Health and Psychiatry services.
• Identify key touchpoints that influence patient trust, engagement, access to care, and overall satisfaction.
• Discuss best practices providers and practice staff can use to create a welcoming, respectful, and supportive care environment.
• Examine how communication, scheduling, documentation, follow-up, and care coordination impact patient perception and practice performance.
• Recognize the connection between patient experience, clinical outcomes, quality measures, reimbursement, and long-term practice success.

Why is this topic important?

This topic is important in connecting the increase in Behavioral Health service demand with overall Patient Experience.

Who would benefit from this topic?

• Behavioral Health Providers
• Quality Staff
• Office Management and Staff
• Coding and Billing Staff
• Compliance Officers

Jamie Taylor, CPB

About The Author

Jamie Taylor, CPB

Ms. Taylor has 27 years of experience in the medical field with an expertise in Behavioral Health, Auditing, Compliance, CMS, HEDIS, STARS, CAPHS/Patient Experience, Documentation and Coding.  She has developed training programs for Mental/Behavioral Health and other specialities that include: CPT®, ICD-9/10, DSM5, HCPCS, HEDIS, STARS, RCM, etc. She also organizes and speaks across the county and offers consulting services.

Two ways to register for this event

Two ways to register for this event
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