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Remote Patient Monitoring (RPM) continues to transform the way healthcare organizations manage chronic conditions, improve patient engagement, and extend care beyond the traditional office setting. However, with the rapid expansion of RPM services comes increased scrutiny surrounding coding accuracy, documentation requirements, compliance standards, and audit risk. This webinar will provide attendees with a comprehensive overview of Remote Patient Monitoring services, including key CPT® codes, billing requirements, time-based documentation standards, supervision rules, and payer expectations. Participants will also review recent Office of Inspector General (OIG) findings related to RPM utilization, documentation concerns, and potential program integrity risks, highlighting the importance of maintaining strong compliance practices in this evolving area of healthcare.

In addition to coding guidance, this session will explore the compliance and audit challenges organizations face when implementing and billing RPM services. Attendees will learn how to identify common documentation deficiencies, avoid billing pitfalls, and strengthen internal processes to reduce audit exposure, denials, and potential recoupments. Real-world scenarios and practical compliance strategies will help coders, auditors, compliance professionals, providers, and practice leaders confidently navigate the RPM landscape while staying compliant with federal regulations and payer requirements.

Learning Objectives/Agenda:

• Identify the key CPT® codes and billing requirements associated with Remote Patient Monitoring (RPM) services, including time-based components and service elements.
• Describe proper documentation standards necessary to support compliant RPM billing and reduce audit vulnerability.
• Explain common compliance risks and billing errors identified in RPM programs, including issues highlighted in recent OIG findings.
• Apply best practices to ensure RPM services meet payer guidelines, Medicare requirements, and federal regulatory expectations.
• Develop strategies to strengthen internal auditing and compliance processes to reduce denials, recoupments, and audit exposure.

Why is this topic timely/important?

Remote Patient Monitoring (RPM) is a rapidly expanding area of healthcare as providers continue to shift toward value-based care, chronic disease management, and technology-driven patient engagement. With increased adoption across practices, health systems, and payers, RPM has also become a frequent target for regulatory oversight and payer audits. Recent Office of Inspector General (OIG) findings have highlighted concerns related to documentation inconsistencies, improper billing, and insufficient support for billed time, underscoring the need for stronger compliance safeguards as utilization grows.

This topic is especially important now because many organizations are still developing or refining their RPM workflows while simultaneously facing evolving CMS guidelines, payer policy updates, and increased audit scrutiny. Without clear understanding of coding rules and compliance expectations, organizations risk denials, recoupments, and potential allegations of fraud or abuse. This webinar helps bridge that gap by equipping healthcare professionals with the knowledge needed to implement RPM programs correctly, ensure accurate documentation, and proactively reduce audit risk in a highly scrutinized area of care delivery.

Who would benefit from this topic?

• Medical Coders
• Medical Billers and RCM Professionals
• Coding Auditors
• Compliance Officers and Healthcare Compliance Teams
• Physicians, Nurse Practitioners, and Clinical Care Teams using RPM services
• Practice Managers, Healthcare Administrators, and Operations Leaders

What is the presenter's expertise on this topic?

Keisha brings extensive expertise in Digital Health and Remote Patient Monitoring (RPM), with several years of experience educating and presenting on telehealth, RPM, and broader digital health initiatives. She has served on telehealth and RPM committees and currently holds a leadership role as Chair of a working group with the International Society for Telemedicine and eHealth, where she contributes to advancing global discussions on telehealth, digital health innovation, and remote patient monitoring standards.

In addition to her leadership and educational work, she has conducted multiple revenue and compliance audits focused on RPM programs, providing deep insight into coding accuracy, documentation integrity, and audit risk mitigation. Through her committee work, she has also helped develop practical tools, including documentation templates and workflow resources, designed to support compliant and effective RPM implementation. This combination of clinical operational insight, compliance auditing experience, and global thought leadership positions her as a subject matter expert in Remote Patient Monitoring and digital health strategy.

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