Tip: Mix specific and open-ended questions.
In addition to questions on specific clinical and policy areas, you can ask these sample learning questions to gain critical insight about your agency:
• What do we do that we should never stop doing?
• What do we do that we should stop doing immediately?
• What’s the best part about working at _______________?
• If you could change one thing here, what would it be?
• When we talk about change, I feel …
• What does teamwork mean to you?
• What have you learned that you would like to pass on to other co-workers?
• A good co-worker is …
• A good boss is …
Source: Adapted from a tool from the Quality Improvement Organization Oklahoma Foundation for Medical Quality.