You can facilitate quicker cash flow if you understand why your claims deny. To help with that goal, tap a newly revised resource from HHH Medicare Administrative Contractor Palmetto GBA.
Palmetto has updated its Home Health and Hospice Claims Submission Error Help look up tool, it says in a message to providers. The tool includes "resources for assisting in resolving and preventing the top claim submission errors made by home health and hospice providers," the MAC says. "Providers can access reasons for errors and tips for correcting claims in plain language."
Unlike in FISS, "the Claims Submission Error Help look up tool has been tailored to include narrative language applicable only to home health and hospice bill types," the contractor explains. "Providers can either scroll through reason codes in numerical order or use the Palmetto GBA search engine to search by reason code."
To find the tool, go to www.palmettogba.com, click on "J11 MAC – Home Health and Hos-pice" in the left column, then mouse over "Learning and Education" in the left column and choose "Claims Submission Error Help" from the drop down menu. Or e-mail editor Rebecca Johnson at rebeccaj@eliresearch.com with "Palmetto Claims Error Tool" in the subject line for a link to the tool.