Keep your medical review wires un-crossed by establishing a contact person specifically for Comprehensive Error Rate Testing reviews. "Providers may designate a specific point of contact to receive CERT information in their billing or medical records office," HHH Medicare Administrative Contractor Palmetto GBA says on its website. "Go to CERTprovider.org and update the point of contact information for your office or facility."
Why? "This is important in ensuring the appropriate contact person receives the correct CERT request as soon as possible and avoids the CERT review from being routed to various departments," Palmetto says.