As a claims handling compliance and appeal specialist it is important to note that these repricing companies will use various manipulative and intimidating statements to get you to agree to negotiating a claim so they get a percentage of the money they saved the insurance company from paying you for services you rendered. Don't let them mislead you that you will get paid faster as timely or prompt payment is already a compliance requirement. Keep in mind that these companies are not considered covered entities, and you have an obligation to meet HIPAA security requirements in sharing patient information. So one way you can have fun rather than frustration in your job is to respond to these repricing company vendor representatives when they call by asking and requiring them to answer the following question "what is your direct relationship with the patient?" Once they state there is none, then merely tell them that since they do not have a direct business relationship with the patient, it is clear you do not have the patient's authorization to speak with them. They hang up frustrated and you hang up smiling. Sometimes when I am in the right frame of mind, I have even more fun by interrogating them asking them what % they get paid on the amounts they negotiate and what specific service they rendered directly to the patient to qualify for receiving a portion of your payment. Then follow it up with the question of what their direct business relationship is with the patient . Those are some fun responses to consider that results in frustrating them and not you. I would also like to share that you are not required to accept any repricing schemes applied to your claims whether it is through an insurance company or their incentivized repricing vendor (ie Multiplan, Viant, Data Isight, etc) As the statement reflects above make them prove there is a signed agreement authorizing the discount if they try to apply it. Along with that consider utilizing your right to appeal, and address any false and misleading documented statements included on the EOB.