Wiki Waiving Co-Pays

[gherimicheleCPC]

We recently have had a new doctor join us after closing his private practice. Some of his patients followed him here. He use to waive their co-pays and we do not. I called Blue Cross and they said that iti is illegal to routinely waive co-apys or deductibles and that it violates our contract with them to collect. Has any one else heard the same thing?

 

[LLovett]

Yes

The only time it is acceptable is in cases of documented financial hardship.

Laura, CPC, CPMA, CEMC

 

[gherimicheleCPC]

Thank you. I knew it but I just wanted to verify it. Thanks so much.