tpayne129
New
I was just wondering if other practices were getting numerous medical records requests from UHC before payment.
OB/GYN-New York
Back in January 2020, I attended UHC town hall meeting. Not much came out of it, several different physician groups also complaining the amount of medical records request UHC has been sending.
Many physicians complaining, UHC denies claim all together for records don't support codes billed...
This has been going on for about a year with us. And other specialties as well...
Hoping you filed an appeal? UHC/Optum same organization and I have worked with them, NOT FUNI don't know why UHC even asks for medical records since it's been my experience that they can't even read them. I've coded for orthopedic surgeons all over the western states and have seen both terrible and fantastic documentation. UHC denied a surgical procedure stating that it was not documented in the OP note, when it was actually documented very well. I don't know who is reading the documentation on their side, but they are not experienced. I hate to see us lose money just because someone at UHC can't read an OP.