Question regarding the guidelines and documentation requirements for 99441-99443. Our providers are calling patients with lab/test results often. For example, we are drawing blood for PT/INR and sending the bloodwork to LabCorp. Once we get the results, the provider documents and calls the patient with the results. I understand the CPT codes specify these codes are to be used only when the patient initiates the call. What are some of the other offices doing to be able to bill this code for results of labs? I appreciate any help you have to offer.