Hello,
Do you know how our providers would code if they are attempting a virtual video visit, but technology fails (video freezing, poor connection, etc.) and the provider has to finish the visit via telephone? I have communicated that the provider would have to use the phone codes at that point, but our providers are saying they heard that as long as you have attempted the video call, you can still bill like it was a virtual visit even if you finish by phone only. Any links you have are super appreciated!
Thank you!
Do you know how our providers would code if they are attempting a virtual video visit, but technology fails (video freezing, poor connection, etc.) and the provider has to finish the visit via telephone? I have communicated that the provider would have to use the phone codes at that point, but our providers are saying they heard that as long as you have attempted the video call, you can still bill like it was a virtual visit even if you finish by phone only. Any links you have are super appreciated!
Thank you!