Heather W. Eavers
heathereavers@gmail.com
Education
Waynesboro High School
Advanced Diploma with Business Honors, June 2003
Stratford Career Institute
Business Management Certificate, June 2005
Certifications
Certified Healthcare Access Associate, NAHAM, 2007-2016
Certified Patient Accounts Technician, AAHAM, 2010-2016
Certified Clinical Accounts Technician, AAHAM, 2010-2016
Certified Professional Coder, AAPC, 2014-2016
Experience
1/13-current, Charge Master Specialist
Augusta Health
I create all the pricing for new service lines and maintain competitive pricing hospital wide. I work with all departments to update pricing and identify what is chargeable. I work closely with directors and administration to change charging strategies.
8/10-current, Reimbursement Analyst and Charge Master Specialist
Augusta Health
I currently review all claims for the hospital on a bi-weekly basis to compare actual reimbursement to expected reimbursement. I use that information to capture additional reimbursement for the facility. I maintain payer fee schedules and newsletters, and use these to complete analyses. I build worksheets in Excel to present data to my supervisors and recommend rate increases as needed. I also negotiate rate reductions with non contracted payers, perform the monthly operation summary, and assist in file transfers to extended business office contractors. In addition, I review refund requests and write appeals if necessary. I create all the pricing for new service lines and maintain competitive pricing hospital wide.
6/09-current, Billing Staff
Augusta Health
I was in the follow-up unit doing secondary billing for all inpatient claims. I also assisted with outpatient claims. I have been the ambassador for the group, working to improve employee satisfaction. I also was involved with training new employees.
8/06-6/09, Patient Access
Carilion Stonewall Jackson Hospital
I was in charge of pre-registering all patients. I also assisted the case management department with inpatient authorizations. I was the team lead while the department had an interim supervisor. I was on call and assisted with making the department schedule. I also was on the Hospital Ambassador Team to make improvements to raise the inpatient satisfaction scores.
12/05-8/06, Partner/Owner
Garage Creations of Virginia
I managed the Garage Creations of Virginia office. I was in charge of finances, hiring, and selling.
7/04-12/05 Deputy Clerk
Staunton Circuit Court
I performed the back indexing of all deed books. I also assisted customers on a daily basis by filing land documents, issuing marriage licenses, or collecting court costs. I attended court to record the proceedings and assisted the judge. I also was in charge of other daily deed room procedures.
5/04-7/04, Collector
Valley Credit Service
I called debtors to collect on accounts for medical payments. I was required to use a computer dialing system.
7/03? 5/04, Sales Associate
J C Penny
I assisted customers and worked the cash register. I also folded clothes and kept all areas neat. I was required to keep a preferred customer list. I worked in Pricing, Children/Junior, Jewelry, and Shoes.
6/02-7/03, Receptionist
Cedarcrest Animal Clinic
I answered phones and was involved with the public. I did the daily accounting and filing. I was in charge of statistical information as well as duties involving the computer.
heathereavers@gmail.com
Education
Waynesboro High School
Advanced Diploma with Business Honors, June 2003
Stratford Career Institute
Business Management Certificate, June 2005
Certifications
Certified Healthcare Access Associate, NAHAM, 2007-2016
Certified Patient Accounts Technician, AAHAM, 2010-2016
Certified Clinical Accounts Technician, AAHAM, 2010-2016
Certified Professional Coder, AAPC, 2014-2016
Experience
1/13-current, Charge Master Specialist
Augusta Health
I create all the pricing for new service lines and maintain competitive pricing hospital wide. I work with all departments to update pricing and identify what is chargeable. I work closely with directors and administration to change charging strategies.
8/10-current, Reimbursement Analyst and Charge Master Specialist
Augusta Health
I currently review all claims for the hospital on a bi-weekly basis to compare actual reimbursement to expected reimbursement. I use that information to capture additional reimbursement for the facility. I maintain payer fee schedules and newsletters, and use these to complete analyses. I build worksheets in Excel to present data to my supervisors and recommend rate increases as needed. I also negotiate rate reductions with non contracted payers, perform the monthly operation summary, and assist in file transfers to extended business office contractors. In addition, I review refund requests and write appeals if necessary. I create all the pricing for new service lines and maintain competitive pricing hospital wide.
6/09-current, Billing Staff
Augusta Health
I was in the follow-up unit doing secondary billing for all inpatient claims. I also assisted with outpatient claims. I have been the ambassador for the group, working to improve employee satisfaction. I also was involved with training new employees.
8/06-6/09, Patient Access
Carilion Stonewall Jackson Hospital
I was in charge of pre-registering all patients. I also assisted the case management department with inpatient authorizations. I was the team lead while the department had an interim supervisor. I was on call and assisted with making the department schedule. I also was on the Hospital Ambassador Team to make improvements to raise the inpatient satisfaction scores.
12/05-8/06, Partner/Owner
Garage Creations of Virginia
I managed the Garage Creations of Virginia office. I was in charge of finances, hiring, and selling.
7/04-12/05 Deputy Clerk
Staunton Circuit Court
I performed the back indexing of all deed books. I also assisted customers on a daily basis by filing land documents, issuing marriage licenses, or collecting court costs. I attended court to record the proceedings and assisted the judge. I also was in charge of other daily deed room procedures.
5/04-7/04, Collector
Valley Credit Service
I called debtors to collect on accounts for medical payments. I was required to use a computer dialing system.
7/03? 5/04, Sales Associate
J C Penny
I assisted customers and worked the cash register. I also folded clothes and kept all areas neat. I was required to keep a preferred customer list. I worked in Pricing, Children/Junior, Jewelry, and Shoes.
6/02-7/03, Receptionist
Cedarcrest Animal Clinic
I answered phones and was involved with the public. I did the daily accounting and filing. I was in charge of statistical information as well as duties involving the computer.