Marilyn Hadley, CPC
1636 Fieldstone Drive, Little Elm, Texas 75068
973-801-8432 -C, 972-987-4215 -H
mchadley21@yahoo.com
Highly accomplished Professional with over 30 years of combined Financial Management, Business Analysis, Managing Operations and Helpdesk management. My goal is to obtain a Medical Coding position that will allow me to utilize my knowledge of ICD-9, CPT and HCPCS coding functions and look forward to long term grown opportunities in the Healthcare Industry..
AREAS OF EXPERTISE
Office Administration
Helpdesk Administration
Microsoft Office
CPT Coding guidelines
ICD-9 guidelines Accounts Management
Risk Management
Staff events Coordinator
Pre-authorizations Corporate Communications
Financial Analysis
Customer Service
HIPAA regulations
Benefits and Eligibility
Medicare and ABN
PROFESSIONAL PROFILE
Detail and results oriented, accurate and independent manager with exceptional customer service skills.
Ability to handle the day-to day operations, training and coaching, including personnel issues, process flows and accomplishing coding deadlines in order to ensure financial reimbursement.
Ability to represent management and the company in various meetings and/or committees in a professional and well informed manner.
Strong leadership talents, “team player” attitude and spirit, and the natural ability to establish consensus among cross-functional lines.
Performs exceptionally well in a fast-paced, rapidly changing business environment
Possesses highly developed communication, negotiation and interpersonal skills, self motivated and able to make decisions.
Specialized in enhancing employer's productivity and effectiveness process through workflow and procedure review
EDUCATION & CERTIFICATIONS
Medical Billing & Coding, CPC December 2012
Sanford Brown College - attended 209 hours April – September 2012
Coding Certification.Org – Certificate February 2013
CPR certified by AHA January 2013
Bachelor of Science, Business Management March 2007
University of Phoenix ▪ Dallas, TX
Effective Communication at the workplace
Cornell University, NY July 1997
CAREER PATH
Independent Project Manager and Department Manager, AVP 1976 - 2012
JPMorgan Chase ▪ New York/Dallas, TX
Managed a staff of 8 to 30 employees within various units: Govt Mtges, FNMA, FHLMC, CMO, GNMA, Claims Unit, private Placements, Claims and Research and Securities Services Help Desk.
Moved department from New York to Dallas TX. (2001)
Moved department from Dallas, TX to Mumbai, India (training, travel, procedures, cultural differences, testing and assessments prior to transition (2004)
Responsible for the research and application of wires with a daily average of $72 million.
Reduced outstanding unidentified wires and checks from 120 days to 20 days based on action plan and goals.
Ensured risk indicators were maintained, monitored performance vs. standards, trained, coached and developed staff to meet department targets.
Ensured daily reports and withholding taxes are withheld from 1099 and 1042 Tax processing (2012)
Developed and restructured workflow process and procedures and documented semi-annual updates via SharePoint data storage system.
Coordinated several department moves within the work campus for two hundred employees. Worked with Real Estate Project management to ensure on-time completion of moves.
Planned and coordinated staff events for campus: Basketball, Bowling, Softball, Family Day Picnics, Habitat for Humanity, North Texas Food Bank and various Town Halls for senior managers and departments.
Handled performance issues in a timely and professional manner
Ensured daily payments on Fed Securities (CMO, GNMA, FNMA, and FHLMC) securities were paid correctly.
Advised senior management of potential performance obstacles and offer possible solutions
Promoted customer satisfaction through the resolution of escalated customer issues
Respond directly to all institutional client inquires: telephone, fax, email and written correspondence
Produced required monthly reports by the stated due dates. Includes: Monthly Status Report, Securities Operations Management Report, Risk Packages, Minutes from unit staff meetings, Monthly Time Sheet Records and others as assigned.
Assisted in automation and testing of system links that enabled incoming funds to flow from one system to another creating a more efficient, timely process that reduced the cost of float and realized staff reduction.
AFFILIATIONS
AAPC – American Association of professional Coders – Member
AAPC – Coding Edge Magazine subscriber
AHA – American Heart Association – Member
AHIMA – American Health Information Management Association
1636 Fieldstone Drive, Little Elm, Texas 75068
973-801-8432 -C, 972-987-4215 -H
mchadley21@yahoo.com
Highly accomplished Professional with over 30 years of combined Financial Management, Business Analysis, Managing Operations and Helpdesk management. My goal is to obtain a Medical Coding position that will allow me to utilize my knowledge of ICD-9, CPT and HCPCS coding functions and look forward to long term grown opportunities in the Healthcare Industry..
AREAS OF EXPERTISE
Office Administration
Helpdesk Administration
Microsoft Office
CPT Coding guidelines
ICD-9 guidelines Accounts Management
Risk Management
Staff events Coordinator
Pre-authorizations Corporate Communications
Financial Analysis
Customer Service
HIPAA regulations
Benefits and Eligibility
Medicare and ABN
PROFESSIONAL PROFILE
Detail and results oriented, accurate and independent manager with exceptional customer service skills.
Ability to handle the day-to day operations, training and coaching, including personnel issues, process flows and accomplishing coding deadlines in order to ensure financial reimbursement.
Ability to represent management and the company in various meetings and/or committees in a professional and well informed manner.
Strong leadership talents, “team player” attitude and spirit, and the natural ability to establish consensus among cross-functional lines.
Performs exceptionally well in a fast-paced, rapidly changing business environment
Possesses highly developed communication, negotiation and interpersonal skills, self motivated and able to make decisions.
Specialized in enhancing employer's productivity and effectiveness process through workflow and procedure review
EDUCATION & CERTIFICATIONS
Medical Billing & Coding, CPC December 2012
Sanford Brown College - attended 209 hours April – September 2012
Coding Certification.Org – Certificate February 2013
CPR certified by AHA January 2013
Bachelor of Science, Business Management March 2007
University of Phoenix ▪ Dallas, TX
Effective Communication at the workplace
Cornell University, NY July 1997
CAREER PATH
Independent Project Manager and Department Manager, AVP 1976 - 2012
JPMorgan Chase ▪ New York/Dallas, TX
Managed a staff of 8 to 30 employees within various units: Govt Mtges, FNMA, FHLMC, CMO, GNMA, Claims Unit, private Placements, Claims and Research and Securities Services Help Desk.
Moved department from New York to Dallas TX. (2001)
Moved department from Dallas, TX to Mumbai, India (training, travel, procedures, cultural differences, testing and assessments prior to transition (2004)
Responsible for the research and application of wires with a daily average of $72 million.
Reduced outstanding unidentified wires and checks from 120 days to 20 days based on action plan and goals.
Ensured risk indicators were maintained, monitored performance vs. standards, trained, coached and developed staff to meet department targets.
Ensured daily reports and withholding taxes are withheld from 1099 and 1042 Tax processing (2012)
Developed and restructured workflow process and procedures and documented semi-annual updates via SharePoint data storage system.
Coordinated several department moves within the work campus for two hundred employees. Worked with Real Estate Project management to ensure on-time completion of moves.
Planned and coordinated staff events for campus: Basketball, Bowling, Softball, Family Day Picnics, Habitat for Humanity, North Texas Food Bank and various Town Halls for senior managers and departments.
Handled performance issues in a timely and professional manner
Ensured daily payments on Fed Securities (CMO, GNMA, FNMA, and FHLMC) securities were paid correctly.
Advised senior management of potential performance obstacles and offer possible solutions
Promoted customer satisfaction through the resolution of escalated customer issues
Respond directly to all institutional client inquires: telephone, fax, email and written correspondence
Produced required monthly reports by the stated due dates. Includes: Monthly Status Report, Securities Operations Management Report, Risk Packages, Minutes from unit staff meetings, Monthly Time Sheet Records and others as assigned.
Assisted in automation and testing of system links that enabled incoming funds to flow from one system to another creating a more efficient, timely process that reduced the cost of float and realized staff reduction.
AFFILIATIONS
AAPC – American Association of professional Coders – Member
AAPC – Coding Edge Magazine subscriber
AHA – American Heart Association – Member
AHIMA – American Health Information Management Association