kaylawardle
Guest
Hello!
I was hoping to get some help with a claim.. I am getting very frustrated and I don't know how to handle this.
We saw a patient on 04/29/2011 and billed Care Improvement Plus for insurance payment. In July 2011, we received the payment.
Three years later, in July 2014, we received a payment retraction. This stated that the insured had another primary insurance (UHC) and that they weren't responsible for payment.
At this time, nothing was done. Then, 6 months later in January 2015, I found out about this and decided to make an appeal, as this seemed erroneous to me.
I received the appeal review today, and they stated
At the time of service, no other insurance was provided to us by the patient. In addition to this, CIP paid for the claim, giving us no reason to suspect otherwise. Now, over three years after the initial appointment, they are trying to retract payment. This means I am past time for filing with UHC so we are just out the money for this claim?
What should I do? I feel like CIP is wrong.
I was hoping to get some help with a claim.. I am getting very frustrated and I don't know how to handle this.
We saw a patient on 04/29/2011 and billed Care Improvement Plus for insurance payment. In July 2011, we received the payment.
Three years later, in July 2014, we received a payment retraction. This stated that the insured had another primary insurance (UHC) and that they weren't responsible for payment.
At this time, nothing was done. Then, 6 months later in January 2015, I found out about this and decided to make an appeal, as this seemed erroneous to me.
I received the appeal review today, and they stated
"Based on our review of the information provided, Care Improvement Plus has upheld the original decision. This claim reconsideration has been processed in accordance with the applicable rules under the CMS Medicare Managed Care regulations and guidelines and Medicare's billing guidelines. After careful consideration of the available information the following determination has been made:
"Claim cannot be reconsidered as primary carrier EOB is missing, CIP cannot pay the claim as primary as other carrier is already there for DOS."
"Claim cannot be reconsidered as primary carrier EOB is missing, CIP cannot pay the claim as primary as other carrier is already there for DOS."
At the time of service, no other insurance was provided to us by the patient. In addition to this, CIP paid for the claim, giving us no reason to suspect otherwise. Now, over three years after the initial appointment, they are trying to retract payment. This means I am past time for filing with UHC so we are just out the money for this claim?
What should I do? I feel like CIP is wrong.