renae75460
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Renae Mitchell
725 42nd SW, Paris, TX 75460?903-737-4386?renaem@gmail.com
Education
2001-2004 Paris Junior College Paris, TX
Associates in Applied Science
Networking With Honors
2013 ? 2014 Allen School of Health Sciences Jamaica, NY
Medical Billing & Coding
Currently maintaining a 4.0 GPA
Qualifications
Flexible - Able to learn and support new applications with very little instruction time
Dependable ? Can always be counted on to get the job done within the expected SLA
ICD-9 coding
ICD-10 coding
CPT & HCPCS coding
MediTrac software
Windows Server 2000/2003/2008
Networking (LAN/WAN) Solutions
Windows XP/Vista/7/8
Microsoft Office 2000/2003/2007/2010
SQL
Computer repair/Laptop Repair
Software troubleshooting
Cisco Networking Equipment including, routers, switches and bridges
Accomplishments
4.0 GPA in Allen School studying Medical Coding and Billing
IT Specialist ? Production Support (Level MS-07)
Team player who can always be depended on to complete projects professionally and in a timely manner
Flexible employee with a positive attitude. Always willing to help after hours and on weekends if needed
Experience
09/08-Present Ryder Integrated Logistics Miami, FL
IT Specialist ? Production Support
Providing timely response, meeting all defined service level agreements and ensuring resolution to all reported issues.
Providing Level 2 production support to Ryder accounts utilizing the Transportation Management Systems and Warehouse Management Systems
Interacting with product management and application vendors for all items requiring escalation to Level 3, and monitor response and progress of such items.
Perform analysis by monitoring metrics and measurement on problem resolution process; analyze outage/problem data against the single point of failure and/or SLA?s.
Developing and maintaining System Support
Documentation, Production Support Procedures, Help Desk Escalation Protocols, and maintaining Technical Documentation.
Providing end user support for remote locations.
Working with the Application Product Managers to manage their respective vendors, tracking resolution time, and providing useful information to the Product Management Team.
10/06 - 09/08 Mays House Call Home Health Antlers, OK
Information Systems Manager
Troubleshooting, Installing, Maintaining and Administering PC hardware & software
Troubleshooting, Installing, and Administering Networks and VPNs and Microsoft servers
Providing end user support for 37+ remote locations on computers, networks and phone issues
Traveling to various locations for new installs as well as adding phone and computer lines to existing locations
Installing phone systems at new locations
Creating and maintaining user profiles in Active Directory and Outlook email
Determining the need for acquiring additional or new equipment
09/05-02/06 BancTec Dallas, TX
IT Specialist/ Dell Support Specialist
On-site Troubleshooting, Installing, Maintaining and Administering PC hardware & software
Wireless and wired network installation and configuration
Responsible for ell service calls in East Texas and West Louisiana
Printer troubleshooting and repair
Residential and Commercial On-site support
Troubleshooting and repairing Dell laptops and desktop systems
04/01-09-05 Fidelity Express Money Order Company ? GSC, Inc. Sulphur Springs, TX
Network Administrator/IT Specialist
Troubleshooting, Installing, Maintaining and Administering PC hardware, software, networks, VPNs, and Microsoft servers
Router/Firewall configuration
Creating user profiles and administering email using Lotus Notes 6.5 for Domino
Responsible for troubleshooting and maintaining customized CRM applications
Responsible for configuring & maintaining user profiles, spool files, jobs and optical drives for AS400 platform
Updating disaster recovery procedures
Determining the need for acquiring additional or new equipment
Skills & Languages
Basics of Effective Communication
Diversity Awareness
Effectively Managing Technical Teams
Working with Difficult People
Interconnecting Cisco Network Devices
Certified Domino Administrator ? Learning Tree International
725 42nd SW, Paris, TX 75460?903-737-4386?renaem@gmail.com
Education
2001-2004 Paris Junior College Paris, TX
Associates in Applied Science
Networking With Honors
2013 ? 2014 Allen School of Health Sciences Jamaica, NY
Medical Billing & Coding
Currently maintaining a 4.0 GPA
Qualifications
Flexible - Able to learn and support new applications with very little instruction time
Dependable ? Can always be counted on to get the job done within the expected SLA
ICD-9 coding
ICD-10 coding
CPT & HCPCS coding
MediTrac software
Windows Server 2000/2003/2008
Networking (LAN/WAN) Solutions
Windows XP/Vista/7/8
Microsoft Office 2000/2003/2007/2010
SQL
Computer repair/Laptop Repair
Software troubleshooting
Cisco Networking Equipment including, routers, switches and bridges
Accomplishments
4.0 GPA in Allen School studying Medical Coding and Billing
IT Specialist ? Production Support (Level MS-07)
Team player who can always be depended on to complete projects professionally and in a timely manner
Flexible employee with a positive attitude. Always willing to help after hours and on weekends if needed
Experience
09/08-Present Ryder Integrated Logistics Miami, FL
IT Specialist ? Production Support
Providing timely response, meeting all defined service level agreements and ensuring resolution to all reported issues.
Providing Level 2 production support to Ryder accounts utilizing the Transportation Management Systems and Warehouse Management Systems
Interacting with product management and application vendors for all items requiring escalation to Level 3, and monitor response and progress of such items.
Perform analysis by monitoring metrics and measurement on problem resolution process; analyze outage/problem data against the single point of failure and/or SLA?s.
Developing and maintaining System Support
Documentation, Production Support Procedures, Help Desk Escalation Protocols, and maintaining Technical Documentation.
Providing end user support for remote locations.
Working with the Application Product Managers to manage their respective vendors, tracking resolution time, and providing useful information to the Product Management Team.
10/06 - 09/08 Mays House Call Home Health Antlers, OK
Information Systems Manager
Troubleshooting, Installing, Maintaining and Administering PC hardware & software
Troubleshooting, Installing, and Administering Networks and VPNs and Microsoft servers
Providing end user support for 37+ remote locations on computers, networks and phone issues
Traveling to various locations for new installs as well as adding phone and computer lines to existing locations
Installing phone systems at new locations
Creating and maintaining user profiles in Active Directory and Outlook email
Determining the need for acquiring additional or new equipment
09/05-02/06 BancTec Dallas, TX
IT Specialist/ Dell Support Specialist
On-site Troubleshooting, Installing, Maintaining and Administering PC hardware & software
Wireless and wired network installation and configuration
Responsible for ell service calls in East Texas and West Louisiana
Printer troubleshooting and repair
Residential and Commercial On-site support
Troubleshooting and repairing Dell laptops and desktop systems
04/01-09-05 Fidelity Express Money Order Company ? GSC, Inc. Sulphur Springs, TX
Network Administrator/IT Specialist
Troubleshooting, Installing, Maintaining and Administering PC hardware, software, networks, VPNs, and Microsoft servers
Router/Firewall configuration
Creating user profiles and administering email using Lotus Notes 6.5 for Domino
Responsible for troubleshooting and maintaining customized CRM applications
Responsible for configuring & maintaining user profiles, spool files, jobs and optical drives for AS400 platform
Updating disaster recovery procedures
Determining the need for acquiring additional or new equipment
Skills & Languages
Basics of Effective Communication
Diversity Awareness
Effectively Managing Technical Teams
Working with Difficult People
Interconnecting Cisco Network Devices
Certified Domino Administrator ? Learning Tree International
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