I am trying to clean up my physicians A/R and am running across a lot of accounts that show an insurance over payment, however some are from 3 years or more. As there has been no request from the payer and no activity by us in that amount of time, what do I do with the overpayment? In many cases its due to a secondary insurance paying beyond what the primary insurance left as a balance. We have even called on some of them and we are told by the payer they have already closed their books on this claim. Please help???
Valarie
Valarie