HangarPilot
Guest
You know how things slip through the cracks? Well, we recently did a systematic "housekeeping" effort to address all those things. Credits on accounts that needed to be refunded, writing off claims that were denied 4 years ago
, posting payments that were "unposted" (taken in by the staff and applied to the patient account but to applied to the claim), and various other aging efforts.
I've been researching and wrestling for months on how to move forward. Does anyone have a "process" they would be willing to share on how to stay on top of these things?
For example, take credits on accounts. Some patients want the credit left on account to use at the next visit. If I decide I'm going to review credits monthly, then every month I waste time rehashing all the existing credits looking to see if there are any new ones. Which makes me wonder if it would be better to wait and do "major housekeeping" like this once a year or something?
Any suggestions on finding a balance between "staying on top of these things" versus "spending too much time looking at the same tired claims/accounts over and over"?
Thanks!
I've been researching and wrestling for months on how to move forward. Does anyone have a "process" they would be willing to share on how to stay on top of these things?
For example, take credits on accounts. Some patients want the credit left on account to use at the next visit. If I decide I'm going to review credits monthly, then every month I waste time rehashing all the existing credits looking to see if there are any new ones. Which makes me wonder if it would be better to wait and do "major housekeeping" like this once a year or something?
Any suggestions on finding a balance between "staying on top of these things" versus "spending too much time looking at the same tired claims/accounts over and over"?
Thanks!