Hello everyone!
I was hoping everyone would share their experience with PM/EHR systems used. Particularly for the mental health field.
We had been using CareCloud, while it has pros and cons, it was designed with MD's and not the mental health field, which is why our clinicians disliked it so much, it's still usable but not without complaints. I know CareCloud is in the process of working on mental health templates, just wished they had that in place from the start. Now we are switching to Valant which was designed for the mental health field, unfortunately, it seems to be a step backward from all the functionality we have in CC.
For example, the process of taking payments. In CC the front office staff can take a payment and enter it into the patient's chart. Later, the back office can apply the payment properly. At the end of each day we run an "End of day closing" report which shows a list of all patient payments received and WHO entered it. With Valant, there is no such report (it won't tell us who took the payment), and the front office would be required to apply the payment when they took it - which is something we do not want. The "work around" is to have the front office staff take payment, issue handwritten paper receipts and then the next day one person would enter and apply the payments. We're taking several steps backward with this process.
In CC we have "pop-up" notes, we use one titled "Patient Info" and this is where we put all pertinent info customized for each patient, such as insurance info, access permissions, etc... this is great for the front office staff as it immediately pops-up when you view the patient's chart. In Valant, we can only do generic pop-ups because they are shared among the patients, the more detailed note area that would be close to our current "Patient Info" pop-up is an area not as quickly accessible nor is it an automatic pop-up. It also has a horrible default that when you go to edit the note, it will automatically delete anything if you start typing, you have to make sure you click on a different spot before typing.
So what are your experiences? Thanks in advance!
I was hoping everyone would share their experience with PM/EHR systems used. Particularly for the mental health field.
We had been using CareCloud, while it has pros and cons, it was designed with MD's and not the mental health field, which is why our clinicians disliked it so much, it's still usable but not without complaints. I know CareCloud is in the process of working on mental health templates, just wished they had that in place from the start. Now we are switching to Valant which was designed for the mental health field, unfortunately, it seems to be a step backward from all the functionality we have in CC.
For example, the process of taking payments. In CC the front office staff can take a payment and enter it into the patient's chart. Later, the back office can apply the payment properly. At the end of each day we run an "End of day closing" report which shows a list of all patient payments received and WHO entered it. With Valant, there is no such report (it won't tell us who took the payment), and the front office would be required to apply the payment when they took it - which is something we do not want. The "work around" is to have the front office staff take payment, issue handwritten paper receipts and then the next day one person would enter and apply the payments. We're taking several steps backward with this process.
In CC we have "pop-up" notes, we use one titled "Patient Info" and this is where we put all pertinent info customized for each patient, such as insurance info, access permissions, etc... this is great for the front office staff as it immediately pops-up when you view the patient's chart. In Valant, we can only do generic pop-ups because they are shared among the patients, the more detailed note area that would be close to our current "Patient Info" pop-up is an area not as quickly accessible nor is it an automatic pop-up. It also has a horrible default that when you go to edit the note, it will automatically delete anything if you start typing, you have to make sure you click on a different spot before typing.
So what are your experiences? Thanks in advance!