One of our providers is both a credentialed physical therapist, and a chiropractor. When we submit claims for 97140, manual therapy techniques, the claims are denied, because his primary designation is as a chiropractor. I looked at modifiers, but none of them seem to address this particular issue. This is physical therapy services, so a chiropractic code would not be correct. Do we need to submit a letter with each claim, explaining his multiple credentials, or is there a better way to get reimbursed for these services. Any suggestions would be appreciated.
Thank you
John M., BS, CPC, CPB
Thank you
John M., BS, CPC, CPB