Hi there,
So, the employee who normally posts payments no longer works for my company, and I've been asked to post payments. My question is, when benefits are verified, and the insurance company indicates a copay for the patient, the patient pays it, then when posting the EOB, the insurance company pays the complete allowed amount. Should I adjust the contractual amounts or have each patient have a credit on their account? Thanks in advance.
So, the employee who normally posts payments no longer works for my company, and I've been asked to post payments. My question is, when benefits are verified, and the insurance company indicates a copay for the patient, the patient pays it, then when posting the EOB, the insurance company pays the complete allowed amount. Should I adjust the contractual amounts or have each patient have a credit on their account? Thanks in advance.