carriganm
Networker
Can anyone send me in the write direction on when a family practice clinic can do "courtesy" write off's for patients not related to financial hardship when we are billing insurance? Meaning, we bill patient's insurance, and patient calls in and complains about 'XYZ' and after review of the patient account, the manager decides to do a courtesy adjustment on the patient's balance. Or provider sees a patient and wants us to bill the insurance carrier, but after insurance pays, we don't bill the patient for any remaining balance for 'various' reasons. Is this allowed? Or does it violate commercial and federal billing guidelines? I have been reading that we can not discount for one patient if we don't discount for all.
Would love some clear knowledge on this topic!
Thank you so much!!
Would love some clear knowledge on this topic!
Thank you so much!!