mnelson2013
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Does anyone know if it is fraudulent to bill patient when insurance states they need additional information from the patient to process claim? Example I have is that the insurance is stating claim is still in "process" waiting for patient to call and verify if they have other health insurance. I call and talk to patient and they are going to call insurance to resolve matter but the "office" policy is to put balance toward patient until payment is rec'd from insurance or if patient pays balance.
Is this okay to do???? this is commercial insurance.
Is this okay to do???? this is commercial insurance.