pchamp25
Networker
Hello all!
I work in an ASC and per our policy, we provide patient's w/an estimated cost for the upcoming procedure and then ask for payment of their responsibility in full prior to their surgery.
We are being advised by HPHC, that we are not allowed to collect member responsibility prior to their procedure, and have to wait until after the claim processes. Has anyone else noticed this w/HPHC? What are some of your policies when it comes to collecting patient responsibility for a surgery @ an ASC.
FYI - we are located in the Northeast
TIA
I work in an ASC and per our policy, we provide patient's w/an estimated cost for the upcoming procedure and then ask for payment of their responsibility in full prior to their surgery.
We are being advised by HPHC, that we are not allowed to collect member responsibility prior to their procedure, and have to wait until after the claim processes. Has anyone else noticed this w/HPHC? What are some of your policies when it comes to collecting patient responsibility for a surgery @ an ASC.
FYI - we are located in the Northeast
TIA