Hello....
I am looking for specific laws (if there are any) to add to our internal policy and procedures.
Situation: patient was billed for 2 years and just called to provide insurance information (we are not contracted). I know that if I bill the insurance they will deny for timely, we could appeal but that's more money lost and we would have to adjust off. However, we told the patient that ultimately it is up to the patient to provide the information and due to the delay we can no longer file to the insurance (which is a courtesy in the first place). Does anyone know of anything in legal terms?
Thanks!
I am looking for specific laws (if there are any) to add to our internal policy and procedures.
Situation: patient was billed for 2 years and just called to provide insurance information (we are not contracted). I know that if I bill the insurance they will deny for timely, we could appeal but that's more money lost and we would have to adjust off. However, we told the patient that ultimately it is up to the patient to provide the information and due to the delay we can no longer file to the insurance (which is a courtesy in the first place). Does anyone know of anything in legal terms?
Thanks!