june616
Networker
It has always been my understanding that if a claim denies for past timely filing, then the payment made by the patient at the time of the appointment should be returned to them as a refund or a credit on their account. The company I work for states that I need to correct my write-offs and remove the patient credits. This is because the office is required to collect the copay from the patient so even though they can't get paid by the insurance, they should still keep the patient payment. Please let me know which way is correct. ![Confused :confused: :confused:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
![Confused :confused: :confused:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Thank you.