RE: Outcomes Inc employees
I am speaking from my own personal experience with this company, and I would not recommend them to ANYONE. I worked for them part-time and quit after only four months. It was four months of snafus, inadequate communication, and employer screw-ups. To start with, they "forgot" to take Federal taxes from my first two checks and I was not allowed to communicate with HR myself, I had to go through my CA and it took almost two weeks tro get a response. The "training" for the remote coding staff was less than informative and I have it on good authority that the on-site staff gets much more in-depth training than the remote staff. I was told when hired that I would only be coding the E codes, but was then assigned O code charts with no training on their use - I was just told to follow the "cheat sheet" that they made up. I NEVER got any feedback on my quality/accuracy, despite asking many times - I was always told they were "working on it". The communication between the CA and the remote coder is minimal at best - each CA is assigned to 14+ people. Don't even get me started on the responses from the supposed "training department" - they were constantly changing what they wanted us to pick up, and when I asked for clarification on issues, I either never got a response or never got a direct answer to the question. It was the most unprofessional and sloppily-run organization I have ever worked for. I have been coding for 8+ years and am still in shock over my experience with them. I am sorry that I will now have to list it as a past employer on my resume because I honestly would rather not. The only good thing I can say is that I now have experience with the HCC/RxHCC coding, which I did not have before. I will agree with previous posters that anyone wanting to work for this company to definitely go into it with your eyes open and do not expect a lot of guidance or training because it won't happen.