Could you provide the location in the claims manual where this policy is located?HCPC L3000 through L3030 for custom orthotics which are not covered by Medicare unless it is part of a medically necessary brace. Since they are not cover by Medicare they would need to be submitted with a GY modifier showing that the custom orthotics are statutorily excluded. If the shoe insert is for a diabetic and meet the guidelines for a diabetic insert then the HCPCP code will be A5512 or A5513 will need KX, LT, and RT modifier.
I cannot speak to the "claims manual" but here is the link to the Local Coverage Article:Could you provide the location in the claims manual where this policy is located?