(This is my first post- so please go easy on me if I missed this from an earlier post - TY)
UHC Community Plan in NY had requested records from the provider through "their vendor OPTUM" and records were send and reviewed. Part of the claim (an allergy test 95004 @ 60) was denied as "The submitted medical records do not support the units billed." Meanwhile the records CLEARLY state the procedure done, number of antigens tested, signed, dated, and otherwise complete. This is not the first claim they request in this fashion and they all passed in the past. Nonetheless, OPTUM has rejected other tests done as incomplete in the past despite supporting documentation.
Obviously we would like to file an appeal, does anyone have some strongly worded templates I can use? PLease PM me or attach as a reply. Are there any resources beyond the appeal process? I am sure that I am not the only one seeing this sort of problem. Obviously just a tactic used by the insurance to dodge claims....
Thank you in advance.
UHC Community Plan in NY had requested records from the provider through "their vendor OPTUM" and records were send and reviewed. Part of the claim (an allergy test 95004 @ 60) was denied as "The submitted medical records do not support the units billed." Meanwhile the records CLEARLY state the procedure done, number of antigens tested, signed, dated, and otherwise complete. This is not the first claim they request in this fashion and they all passed in the past. Nonetheless, OPTUM has rejected other tests done as incomplete in the past despite supporting documentation.
Obviously we would like to file an appeal, does anyone have some strongly worded templates I can use? PLease PM me or attach as a reply. Are there any resources beyond the appeal process? I am sure that I am not the only one seeing this sort of problem. Obviously just a tactic used by the insurance to dodge claims....
Thank you in advance.