I fight these denials quite often. Do you have CODIFY? If not you can use print out off MCR site NCCI Edit section. I use Codify as it prints a really nice NCCI Edits Validation sheet out, showing the insurance companies that yes this IS allowed to be billed together with a qualifying modifier. But, I generally will start off by explaining to them that according to MCR guidelines (I use for MCR and Commerical) and MCD (used for Medicaids).
The CPT 45380 line denied for bundling, in which you will see the Medicare NCCI Edits Validation report to show this can indeed be unbundled with a qualifying modifier on it according to The National Correct Coding Initiative Program. The 45385 was paid on, so I am looking to get the 45380 line item paid on, as it is a justified valid procedure charge and it had the qualifying modifier on it.
So with this information listed, I ask you to please carefully review our documentation and find that our claim is indeed valid and payable, since I am sending in the NCCI Edits Validation Results Report. If you need to review the NCCI policy manual you may find it at :
https://www.cms.gov/medicare/coding...iative-ncci-edits/medicare-ncci-policy-manual. When I send in my reconsiderations I will always send the OP note and Path report as well. Most of the times I get them paid. Humana MCR Adv is about the only one that refuses no matter what to pay. Most others I will send a reconsideration packette once or twice sometimes three times and generally they will pay.
I used to add the blurb that both procedures were done in separate areas however, I do not add that any longer as I felt it may have confused them or made them fight back harder stating it was not in separate areas and such. But the blurbs above have worked pretty well for me. Except for good ole Humana.
I hope this helps you. Jessica