JMichelle
Contributor
Hello, this has been an ongoing issue in our small orthopedic office for a while... We have an office policy where we do not file personal insurance for MVAs, because when we do, the insurance ends up recouping later on. Therefore, we file no third part companies.
So we make patients pay up front and become self-pay with our office. There's a LOT of confusion on the patient's end about this and we are trying to make this whole situation simpler and provide resources for the patients so they can understand.
They usually end up calling their insurance company, who tells them that we CAN file, so they end up very frustrated with us.
We understand that they are suppose to be receiving a settlement from the at faults autoinsurance, which is suppose to be used to cover their bills, but in the meantime they can't afford these bills. Plus we can't be certain that they will pay us back once they settle. What are these patients suppose to do? We are the ONLY orthopedic facility in this area that even accepts auto accidents...
What can we advise our patients? We already offer care credit to pay their medical bills in the meantime, I'm wanting to put together a pamphlet or resource on our website to provide further information for our patients. Thank you!
So we make patients pay up front and become self-pay with our office. There's a LOT of confusion on the patient's end about this and we are trying to make this whole situation simpler and provide resources for the patients so they can understand.
They usually end up calling their insurance company, who tells them that we CAN file, so they end up very frustrated with us.
We understand that they are suppose to be receiving a settlement from the at faults autoinsurance, which is suppose to be used to cover their bills, but in the meantime they can't afford these bills. Plus we can't be certain that they will pay us back once they settle. What are these patients suppose to do? We are the ONLY orthopedic facility in this area that even accepts auto accidents...
What can we advise our patients? We already offer care credit to pay their medical bills in the meantime, I'm wanting to put together a pamphlet or resource on our website to provide further information for our patients. Thank you!