I have a claim that was filed through our PMS. I did not find out until recently that the claim never actually made it to the clearing house and was just stuck on "filed" status. I only found out now because recently a whole bunch of claims I submitted through that PMS were stuck on the "filed" status glitch and the system never actually sent the claim to the clearing house. Thankfully I caught those on time except for one. It was a September 2015 claim. I tried mailing the claim to our Medicare contractor including letter stating what happened and proof of filing attempt generated from our probably the WORST PMS on the market, but they still denied the claim as exceeded timely filing.
I think I've exhausted what I could do about that one claim. Since the claim never actually made it to the clearing house and was just stuck forever in the PMS, I'm probably out of luck but hope someone has a solution.
I think I've exhausted what I could do about that one claim. Since the claim never actually made it to the clearing house and was just stuck forever in the PMS, I'm probably out of luck but hope someone has a solution.