tpontillo
Guest
I would like to know what and how other office's have handled this situation. I have been getting calls from patients stating that their insurance company has told them that the doctors office billed the claim incorrectly and that is why something was applied to their deductible instead of being paid. I have had numerous patients calling and stating that their insurance is telling them this. I pull note to verify the coding and we billed properly. I work in GI and alot of this has to do with the colons. Insurance tells patient that if it was billed as a screening then it would be paid at 100% so patient calls us and wants it changed. I have gotten into arguments with the patients and also with the insurance companies regarding this. I would like to know how other offices have handled this. Is there a form that they have explaining this?