Wiki How To Deal With Collision Coding

rrmclain

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What is the correct way to "fix" a claim when a procedure is soft coded but there is alread a hard coded charge for the same procedure? Is it the billers responsiblity to remove the soft coded $0 charge off the claim?
 
64494 is hardcoded in our CDM so when the Dept. submits the charge, the code drops on the claim along side the description under Rev Code 360. In the case I am reviewing the patient had Bilateral Facet Blocks L4-5, L5-S1 and that is why the additional charge of 64494 was entered by the Dept. for the 2nd injection. In this case the coders softcoded 64493-50 and 64494-50. On the claim the 64493-50 was placed on the OPS surgery line (correctly) but the additional softcode of 64494-50 droped on a line without a charge. The payor is obviously rejecting the claim because only one procedure can be done per day but the claim is listing 2 units for 64494. Our billing and coding are being outsourced but when we had on-site staff, our billers "knew" to remove the "extra" soft coded procedure or contacted the Dept. or the coders to coordinate what would be sent on the claim.

I not understanding the issue . Can you provide example ?
 
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