sempson
Contributor
Hello,
How do you bill out on the CMS 1500 a knee brace? I entered L1820 and the Medicare EOB stated "you must send the claim to the correct payer/contractor. Claim not payable under jurisdiction area." I called Medicare and they will not help me with this denial. They said to call the Medicare DME line 877-320-0390 yet, this automated line will not take our NPI. We cannot move forward. The EOB states to go to CMS.gov. I can not find any help how to bill this DME. I also looked online and found no help. Does anyone know how to bill this knee brace correctly? Thank you for your help.
How do you bill out on the CMS 1500 a knee brace? I entered L1820 and the Medicare EOB stated "you must send the claim to the correct payer/contractor. Claim not payable under jurisdiction area." I called Medicare and they will not help me with this denial. They said to call the Medicare DME line 877-320-0390 yet, this automated line will not take our NPI. We cannot move forward. The EOB states to go to CMS.gov. I can not find any help how to bill this DME. I also looked online and found no help. Does anyone know how to bill this knee brace correctly? Thank you for your help.