I understand now. Docs in our area have had the same problems when their major medical plan requires them to file medical eye claims through Davis. Davis's computer systems aren't set up to recognize anything but refractive codes, so they automatically deny the claims.
If the major medical plan hasn't been of any help with this problem, I'd suggest that your doctor file a protest with the state department of insurance. Sometimes that works to make the claims go through.
Unfortunately, Davis's philosophy is to deny, deny and deny more until you get sick of dealing with them.
Tom Cheezum, O.D., CPC, COPC
diagnosis codes, diagnosis coding