ARCPC9491
True Blue
I am curious how everyone has implemented their "follow up team" - staff that calls on outstanding claims, checking claim status, correcting denials, etc...As we all know, follow up is time time time consuming!, cumbersome, and none the less, tedious.
i.e. Do you outsource your A/R?, Do the payment posters work the A/R?, Do you have a dedicated staff member(s) who solely work the A/R?
We are thinking about restructuring this and would love to know how others do it and how successful they are.
Also, how do you measure individual follow up staff's productivity? what are your standards? Tracking mechanisms are very expensive. Of course we could keep track of, "Susie followed up on 200 claims today", but if she's not making any money off those 200 claims, it does us no good.
I would love to be able to say .... "For the month of august, Susie brought us in $20K from follow up on claims" Does anyone track it like that?
I would love everyone to share their experiences!!!!
i.e. Do you outsource your A/R?, Do the payment posters work the A/R?, Do you have a dedicated staff member(s) who solely work the A/R?
We are thinking about restructuring this and would love to know how others do it and how successful they are.
Also, how do you measure individual follow up staff's productivity? what are your standards? Tracking mechanisms are very expensive. Of course we could keep track of, "Susie followed up on 200 claims today", but if she's not making any money off those 200 claims, it does us no good.
I would love to be able to say .... "For the month of august, Susie brought us in $20K from follow up on claims" Does anyone track it like that?
I would love everyone to share their experiences!!!!