??can anyone give me assistance on explaining "fracture care" to a patient that is told by her insurance co, she was charged for "surgery" and the patient is adamant she did not receive surgery--what she received was fracture care to the 4th toe while in office. I cannot get her past the word "surgery"--she feels that because she was not "in" suregery, she did not receive "surgery". I have explained all the care she received, but I cannot get her to listen. She continually states "I did NOT go to surgery".
HELP PLEASE!!!!
Thanks! Shelli
HELP PLEASE!!!!
Thanks! Shelli