NOT recommended on the billing side for the same reasons, Very time consuming and still do not have much control over any reports, which use a lot of paper. Claims are slower at getting out because everything goes thru 3to 4 worques prior to going out. Registration, wow We had to hire another person because it takes so long to register, post payments etc...
Hi
mburke81,
I clearly am not someone that would march in and challenge something, but this is probably something your facility is lacking. I'm completely baffled why something on the back end is being penalized on registration. Really 3 or 4 Work Queues - that isn't EPIC - nope that is because clearly
someone at your facility implemented (seriously created) all these rules on what do I call them ~ "front end" "rules" and for those charges to get past every single Work Que they need to pass the "logic", so it is some coder(s) tapping "okay" or entering some generic phrase like "submit" or "re" or "okay".
Absolutely NOT in my opinion - I would be questioning this process within your facility seriously 100% the whole journey (not just after the claim is generated).
My questions to offer "why were the charges stopped here and why?" Epic simply doesn't have those rules ~ it is simply up to those folks with the most control AT YOUR HEALTHCARE FACILTY on what rules are not only created, followed and launched and exactly why!
Like which edits are holding the charges to hit 3 or 4 work queues and why???
I clearly work analyst/rejections/denials/CQA and know the drill but let's find out what is in place before you NOT recommend something please.
I wish you huge success on these answers. I wish I had them all for you but can only speculate from your post the WOES your facility is having. Please don't blame it on EPIC until you have all the facts. I've worked with EPIC many years and it was good to me. I had the reports created that I needed. If this system is new for your facility, it may be a "learning curve"?? Reports are easily created.
Thank you for listening and have a great evening,
Dana Chock, CPC, CANPC, CHONC, CPMA, CPB, RHIT