HealthyClaims
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Is the billing company responsible for answering patient questions and following up on denied claims after the contract between the provider and billing company has ended? To me it would seem like grounds for a HIPAA violation if we are calling insurance companies regarding claims after our contract ended with that provider. The DOS was during our contract but we are still getting calls from patients but there's not much we can do as our PM software account is closed and we can't access any patient info or claim info.