HealthyClaims
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If we take a patients CC info over the phone and process their payment and they ask for a receipt is it a HIPAA violation to email them the receipt?
A patient cannot violate HIPAA against themselves; they cannot violate their own privacy. If they choose to have something sent to them by a less-secure method, that is their CHOICE, and therefore there is no violation. Make sure your statements have the minimum amount of PHI necessary. No diagnoses on statements, for example.Does this apply to all information? We have patients ask us to email statements quite often, and we tell them we can't. If they know it's not secure and consent to it being sent, can we send those more "in depth PHI" info by email?
Thank you. Our bills really don't have much info on them whatsoever, date of service, cpt code and description and any payments made.A patient cannot violate HIPAA against themselves; they cannot violate their own privacy. If they choose to have something sent to them by a less-secure method, that is their CHOICE, and therefore there is no violation. Make sure your statements have the minimum amount of PHI necessary. No diagnoses on statements, for example.