Here is my opinion, but since I am still new to coding, please do not take this as fact until a more seasoned coder comes along.......
Is this a pediatric patient, psychiatric patient, or other circumstance where a spouse, parent or guardian came in and provided history, ros, etc....instead of the patient? If yes, then s/he may be able to bill a 99214 if s/he meets the requirements during that visit.
If this does not meet the above criteria, then generally no, a physician must see the patient and perform an exam to code a 99214.
Here is a thread and an article for you to review:
https://www.aapc.com/memberarea/forums/53269-exam-missing.html
Q. Is it necessary to document all three components (History, Exam, and Medical Decision Making) for an established patient visit to bill an E/M 99211 - 99215 visit or must you bill 99499 if only two are documented. Keeping in mind, only two are required for established patients.A . Our response to this question during recent a recent teleconference and multiple seminars was all three elements were required, but only two were used in choosing a procedure code. In response to questions from the physician community, we took this question to CMS. The 1995 and 1997 DG provide general principles of medical record documentation which states: "The principles of documentation listed below are applicable to all types of medical and surgical services in all settings. For E/M services, the nature and amount of physician work and documentation varies by type of service, place of service and the patient's status. The general principles listed below may be modified to account for these variable circumstances in providing E/M services." The information then goes on to state in part:
"The documentation of each patient encounter should include:
i. Reason for the encounter and relevant history, physician examination findings, and prior diagnostic test results
ii. Assessment, clinical impressions, or diagnosis
iii. Medical plan of care
iv. Date and legible identity of the observer. "
https://www.physicianspractice.com/coding-patient-thats-not-present