Wiki cpc with outpatient, hospital and facility experience

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Nichole Morris, CPC​

NicholeHMorris85@gmail.com

	Medical Billing & Coding​

Accomplished professional with solid background in health care clinical operations, including medical billing and coding standards, financial policies, and medical record documentation. Expertise in insurance processes and reconciliation as well as knowledge of medical terminology. Proficient in MS Office, Encoder Pro, VitalWare, EPIC, and Optum.

ICD-9 Payment Posting Medical Insurance

CPT-10 Records Management Online Claims Submission

Medical Terminology HIPAA Compliance Cross-Cultural Communication

	Career Experience​

Practice Supervisor, UF Health Physicians/Shands Healthcare 2012 to 2019
Collaborated in oversight of day-to-day operations of ambulatory medical oncology clinic and outpatient adult infusion center. Provided leadership of non-clinical staff.

• Initiated improvements to pre-authorization processes, decreasing service denials by 50-70% within a single business quarter.
• Established effective procedures to ensure complete and accurate charges were included in insurance claims, ensuring review and verification of charge entries to significantly impact revenues.
• Performed billing and collections functions including application of coding and billing rules, upholding highest standards of customer service and patient care.
• Promoted excellent patient service through development and implementation of office procedures and policies, resolution of provider of staffing issues, and compassionate patient financial counseling.

Business Assistant, UF Health Physicians/Shands Healthcare 2010 to 2012
Delivered administrative and operational support in ambulatory medical oncology clinic and outpatient adult infusion center. Worked directly with management, providers, staff, and patients.

• Developed policy and procedure manual for EPIC medical records system, facilitating training for over 60 staff members on use of EPIC system.
• Managed office flow and patient relationships, serving as point of contact for patient financial issues, information services, purchasing, and human resources.

	Credentials​

Certified Professional Coder, AAPC
Member, AAPC
Medical Billing and Coding Course
General Coursework, Santa Fe College, Gainesville, FL​