Davida
Guest
Davida’ Nathan
________________________________________________________________________________________________
3102 Rosedale Blvd. Louisville, Ky. 40220
502-287-8474
DNathan@rxcrossroads.com
Objective:
Customer focused and career driven administrative executive looking for a career to utilize my skills proficiency in an organization tailored around healthcare services.
Professional strengths:
• Possess 12 years of professional administrative and organizational experience.
• Comprehensive written and verbal communication skills
• Possess sound judgment with excellent problem solving skills
• Highly organized and ability to balance multiple tasks simultaneously
• Ability to work independently as well as part of a team
• Good motivator with excellent customer service skills
• Ability to solve customer queries as well as set goals and meet objectives efficiently
Technical skills:
• Excellent knowledge of Microsoft Office Suite and Internet Information Services
• Highly proficient in Microsoft Office, Outlook, NG, Workflow, Dos Base systems
Education
May 2011- Present -University of Phoenix 10400 Linn Station Road Louisville, KY 40223
Bachelors of Science, Healthcare Administration
Anticipated Graduation: May 2013
October 2008- May 2010 - ATA College 10180 Linn Station Road Louisville, KY 40223
Associates Degree, Medical & Hospital Coding
AAPC, Certified Coder
Job Experience :
June 2010- Current
Rx Crossroads
Intake Coordinator
Louisville, KY
Job Description:
• Enrolls patients in drug reimbursement and patient assistance programs in an accurate and timely manner.
• Receiving and placing telephone calls. Maintain positive relations and rapport with caller by handling their questions and concerns with speed and professionalism.
• Documents customer requests, inquiries, and complaints in call history database and ensures timely closure of all open issues. Forwards issues to other departments and follows-up to ensure timely resolution.
• Accurately enter patient request for fulfillment in the various operating systems.
• Provide exceptional customer service during all work related communication.
May 2008-December 2009
Kelly Services
Medical Records Scanning Technician -Contracted Assignment
Louisville, KY
Job Description:
• Travel to providers and facility locations to secure records.
• Recovery, scanning and electronic documentation of medical records.
• Coordinate travel /schedule arrangements to provider and facility locations
• Communicate with providers and facilities throughout medical recovery project.
• Transfer images to Leprechaun on a daily and expedient basis.
• Maintain daily production reporting and statistics.
July 2007- May 2008
Lakeshore Staffing
Claims Processor- Contracted Assignment
Louisville, KY
Job Description:
• Process medical claims and logged billing information.
• Provide responsive and professional customer service for assigned groups as well as other groups with the Client as needed
• Work with members of staff on identifying process improvements.
• Maintain regional or national databases of patient information
July 2005-
December 2006
Medicare Billing & Enrollment Specialist,
Human Inc
Louisville, KY
Job Description:
• Process and resolved individual Medicare and group pend errors for web, paper and EDI applications accurately and efficiently
• Update member information within Humana database systems
• Log and track call information in the GCP and Met Tracker systems
• Communicate with members to complete and process Medicare enrollment
• Meet monthly goal objectives for quality and production.
• Completed special projects for group termination/ cancellations
• Manually keyed applications
October 2003- October 2004
Payroll Auditor
Associate Industries of Kentucky,
Louisville, KY
Job Description:
• Processes payroll for multiple subsidiary operations including entering all new hire information, employee information changes, and weekly payroll processing.
• Correct payroll related errors including, but not limited to PTO accruals, Benefits deductions, employee information changes, etc. upon approval from the Sr. Payroll Processor and/or Payroll Manager.
• Maintains all active and terminated payroll files abiding by all federal and state standards.
• Investigates and resolves issues related to the processing of payroll related information.
• Sorts and completes all wage assignments and garnishment filings, and ensures all garnishments, taxes and other payroll related items are copied and delivered to the proper vendor on a daily basis.
• Works closely with the Accounting Department and all other appropriate departments to ensure accurate reporting of wages and journal entries
________________________________________________________________________________________________
3102 Rosedale Blvd. Louisville, Ky. 40220
502-287-8474
DNathan@rxcrossroads.com
Objective:
Customer focused and career driven administrative executive looking for a career to utilize my skills proficiency in an organization tailored around healthcare services.
Professional strengths:
• Possess 12 years of professional administrative and organizational experience.
• Comprehensive written and verbal communication skills
• Possess sound judgment with excellent problem solving skills
• Highly organized and ability to balance multiple tasks simultaneously
• Ability to work independently as well as part of a team
• Good motivator with excellent customer service skills
• Ability to solve customer queries as well as set goals and meet objectives efficiently
Technical skills:
• Excellent knowledge of Microsoft Office Suite and Internet Information Services
• Highly proficient in Microsoft Office, Outlook, NG, Workflow, Dos Base systems
Education
May 2011- Present -University of Phoenix 10400 Linn Station Road Louisville, KY 40223
Bachelors of Science, Healthcare Administration
Anticipated Graduation: May 2013
October 2008- May 2010 - ATA College 10180 Linn Station Road Louisville, KY 40223
Associates Degree, Medical & Hospital Coding
AAPC, Certified Coder
Job Experience :
June 2010- Current
Rx Crossroads
Intake Coordinator
Louisville, KY
Job Description:
• Enrolls patients in drug reimbursement and patient assistance programs in an accurate and timely manner.
• Receiving and placing telephone calls. Maintain positive relations and rapport with caller by handling their questions and concerns with speed and professionalism.
• Documents customer requests, inquiries, and complaints in call history database and ensures timely closure of all open issues. Forwards issues to other departments and follows-up to ensure timely resolution.
• Accurately enter patient request for fulfillment in the various operating systems.
• Provide exceptional customer service during all work related communication.
May 2008-December 2009
Kelly Services
Medical Records Scanning Technician -Contracted Assignment
Louisville, KY
Job Description:
• Travel to providers and facility locations to secure records.
• Recovery, scanning and electronic documentation of medical records.
• Coordinate travel /schedule arrangements to provider and facility locations
• Communicate with providers and facilities throughout medical recovery project.
• Transfer images to Leprechaun on a daily and expedient basis.
• Maintain daily production reporting and statistics.
July 2007- May 2008
Lakeshore Staffing
Claims Processor- Contracted Assignment
Louisville, KY
Job Description:
• Process medical claims and logged billing information.
• Provide responsive and professional customer service for assigned groups as well as other groups with the Client as needed
• Work with members of staff on identifying process improvements.
• Maintain regional or national databases of patient information
July 2005-
December 2006
Medicare Billing & Enrollment Specialist,
Human Inc
Louisville, KY
Job Description:
• Process and resolved individual Medicare and group pend errors for web, paper and EDI applications accurately and efficiently
• Update member information within Humana database systems
• Log and track call information in the GCP and Met Tracker systems
• Communicate with members to complete and process Medicare enrollment
• Meet monthly goal objectives for quality and production.
• Completed special projects for group termination/ cancellations
• Manually keyed applications
October 2003- October 2004
Payroll Auditor
Associate Industries of Kentucky,
Louisville, KY
Job Description:
• Processes payroll for multiple subsidiary operations including entering all new hire information, employee information changes, and weekly payroll processing.
• Correct payroll related errors including, but not limited to PTO accruals, Benefits deductions, employee information changes, etc. upon approval from the Sr. Payroll Processor and/or Payroll Manager.
• Maintains all active and terminated payroll files abiding by all federal and state standards.
• Investigates and resolves issues related to the processing of payroll related information.
• Sorts and completes all wage assignments and garnishment filings, and ensures all garnishments, taxes and other payroll related items are copied and delivered to the proper vendor on a daily basis.
• Works closely with the Accounting Department and all other appropriate departments to ensure accurate reporting of wages and journal entries
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