deeannrobinson
New
DeeAnn Robinson, CPC-A
1340 Baker Lane Tuscumbia, AL 35674 | deeannlanerobinson@gmail.com | cell 256-263-9867
Profile
Detail oriented and quality focused professional trained and certified in medical coding. Seeking position to utilize and enhance industry knowledge, coding experience and education in a growth oriented company.
Successful track record of handling complicated assignments and administrative/clerical requests. Offer solid foundation in software applications, database management, and data entry; proven ability to readily master new technology. Dedicated to maintaining strict patient confidentiality.
Committed call center customer service lead with 6+ years of experience. Provided telephone, online & email service/support within a high-volume call center (handling an average of 550 calls/emails daily). MS Office ?power-user? with additional proficiencies in assorted databases
Exceptional leadership and motivational skills; expert in customer care/communications, problem solving, relationship building & support. Skilled at quickly learning new concepts while working well under pressure
Skills
AAPC Certified Medical Coder ICD-9 and 10, CPT, HCPCS Medical Terminology
MS Office, Word, Excel & PowerPoint HIPPA- Regulations knowledgeable, Anatomy & Physiology
Reports & Documentation ethics and professionalism. Research & Analysis
Education and Training
AAPC ?Medical Coding, Medical Terminology, Anatomy & Physiology
Beauty & Massage Institute ? Vero Beach, FL - Cosmetology 2004-2005
Indian River Community College ? Vero Beach, FL ? Pharmacy Tech
Professional Experience
Books A Million ? Florence, AL 2006-2012
Customer Service Data Analyst, Team Leader & Donations Admin
Creation & maintenance of numerous statistical reports for call center, website, and fulfillment departments
Coordination for Donations program. Managing all requests, filing, and shipment of gift cards to charities
Correspondent for retail stores regarding the financial issues of gift cards.
Supervise & conduct escalated customer issues via call/email
Hair Cuttery ? Vero Beach, FL 2004-2006
Cosmetologist
Maintained retail displays and implemented new designs per home office specifications
Verified daily cash flow, prepared bank deposits and maintained inventory
Target Pharmacy ? Vero Beach, FL 2002-2004
Pharmacy Tech
Assist the pharmacists in dispensing prescription medication
Remain consistent with corporate policies as well as state and federal laws
1340 Baker Lane Tuscumbia, AL 35674 | deeannlanerobinson@gmail.com | cell 256-263-9867
Profile
Detail oriented and quality focused professional trained and certified in medical coding. Seeking position to utilize and enhance industry knowledge, coding experience and education in a growth oriented company.
Successful track record of handling complicated assignments and administrative/clerical requests. Offer solid foundation in software applications, database management, and data entry; proven ability to readily master new technology. Dedicated to maintaining strict patient confidentiality.
Committed call center customer service lead with 6+ years of experience. Provided telephone, online & email service/support within a high-volume call center (handling an average of 550 calls/emails daily). MS Office ?power-user? with additional proficiencies in assorted databases
Exceptional leadership and motivational skills; expert in customer care/communications, problem solving, relationship building & support. Skilled at quickly learning new concepts while working well under pressure
Skills
AAPC Certified Medical Coder ICD-9 and 10, CPT, HCPCS Medical Terminology
MS Office, Word, Excel & PowerPoint HIPPA- Regulations knowledgeable, Anatomy & Physiology
Reports & Documentation ethics and professionalism. Research & Analysis
Education and Training
AAPC ?Medical Coding, Medical Terminology, Anatomy & Physiology
Beauty & Massage Institute ? Vero Beach, FL - Cosmetology 2004-2005
Indian River Community College ? Vero Beach, FL ? Pharmacy Tech
Professional Experience
Books A Million ? Florence, AL 2006-2012
Customer Service Data Analyst, Team Leader & Donations Admin
Creation & maintenance of numerous statistical reports for call center, website, and fulfillment departments
Coordination for Donations program. Managing all requests, filing, and shipment of gift cards to charities
Correspondent for retail stores regarding the financial issues of gift cards.
Supervise & conduct escalated customer issues via call/email
Hair Cuttery ? Vero Beach, FL 2004-2006
Cosmetologist
Maintained retail displays and implemented new designs per home office specifications
Verified daily cash flow, prepared bank deposits and maintained inventory
Target Pharmacy ? Vero Beach, FL 2002-2004
Pharmacy Tech
Assist the pharmacists in dispensing prescription medication
Remain consistent with corporate policies as well as state and federal laws