rogers__dan@hotmail.com
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Please contact me via e-mail at: dan_rogers77@hotmail.com should my background meet your credentials.
WORK EXPERIENCE
Self-Employed September 2016 to April 2018
Ace Visual Inspections, A DR Company Bettendorf, IA
• Manage projects for budget and schedule.
• Confirm with customers to identify problem and how to resolve.
• Estimate and costs of budget for time and materials.
• Purchase product
• Provide installation and setup.
• Test products and demonstrate functionality.
• Create and manage financial spreadsheets
Business Operations Analyst April 2015 to August 2016
Cerner for Genesis Health System, Bettendorf, IA
• Co-Coordinator for Documentation Team - Created and revised troubleshooting documentation for the new Help Desk team.
• Worked with Hospital Report Distribution queues to review if faxes from Cerner interface were moving correctly across the network.
• Implemented and supported hospital based application updates.
• Created and updated documentation for radiology related applications.
• Diagnosed imaging interfaces as related to radiology and end user functionality.
• Supported Radiology related applications.
• Maintained confidential information in secured designated areas and released information on procedural need to know basis.
Sr. Help Desk Analyst October 2012 to March 2015
Genesis Health System Bettendorf, IA
• Worked third shift Help Desk,. Supported all administrative, clinical and general staff across entire Genesis Health Institution.
• Supported users with various hospital based applications.
• Troubleshoot hardware; software and networking based issues as related to laptops; desktops; mobile phones; tablets and desk phones
• Reset network and software based passwords.
• Resolved issue by working onsite or remote access.
• Updated Security Access in Cerner and/or Lawson
• Application updates in backend require maintenance and to be cycled in Cerner servers in Panther.
• Reset passwords for Cisco Desktop phones.
• Maintained confidential information in secured designated areas and released information on procedural need to know basis.
Bus Driver January 2011 to January 2012
Durham School Services Davenport, IA
• Drove elementary through high school level students from home to school and back in a safe manner.
• Practice safe driving methods to ensure the safety of students or additional passengers while on or off the bus.
Tutor - Radiologic Technology Program August 2009 to December 2009
Scott Community College Bettendorf, IA
• Assisted first year students learning terminology and concepts as related to the radiology field.
• Taught basic principles as applied to radiology, the associated math and correct positioning of patients.
Support Technician January 2008 to August 2008
Tech Team Global Davenport, IA
• Supported inbound calls for John Deere.
• Resolved issues from passwords to software and hardware.
• Used knowledge base software to provide technical directions to the end user. Determined if hardware needed to be repaired or replaced; how to install or request software that is pertinent to their job.
• Shadowed users’ computers who may be less experienced on resolving issues over the phone at the same time trying to train the user how to resolve the same issue should it occur again. Document actions taken in case additional troubleshooting may be required down the road or escalation may be required.
• Escalated tickets to the next tier when issues were beyond the scope of Tier 1.
EDUCATION
Certificate CPC Medical Billing and Coding
Black Hawk College Moline, IL
Program has been completed, currently preparing for boards. Medical Billing and Coding includes: ICD-10-CPT; ICD-10-CM; HCPCS Level II and ICD-10-PCS.
Certification in MRI Technology
Carl Sandburg College - Galesburg, IL
Associates of Applied Science in Technology – X-Ray Technology
Scott Community College Bettendorf, IA
Bachelor of Science in Management Information Systems
Iowa State University Ames, IA
Skills
• Medical Billing and Coding – ICD-10-CM, CPT and HCPCS Level II, Practicode
• Operating Systems: Microsoft Windows XP, Vista, 7, 8, 10
• Applications: MS Excel (10+ years), MS Word (10+ years), MS PowerPoint (10+ years), MS Lync, Android Phones and Tablets, Active Directory
• Hospital based applications: AGFA IMPAX 6.6.1, AGFA Admin Tools, MagView, Cerner RadNet 2012, RadNet 2015, HPF, Lawson InforMingle, Cisco Jabber, Omnicell
Licensing and Certifications
• AAPC ICD-10 CPC-A
• ARRT RT (R)(MR) JRC
WORK EXPERIENCE
Self-Employed September 2016 to April 2018
Ace Visual Inspections, A DR Company Bettendorf, IA
• Manage projects for budget and schedule.
• Confirm with customers to identify problem and how to resolve.
• Estimate and costs of budget for time and materials.
• Purchase product
• Provide installation and setup.
• Test products and demonstrate functionality.
• Create and manage financial spreadsheets
Business Operations Analyst April 2015 to August 2016
Cerner for Genesis Health System, Bettendorf, IA
• Co-Coordinator for Documentation Team - Created and revised troubleshooting documentation for the new Help Desk team.
• Worked with Hospital Report Distribution queues to review if faxes from Cerner interface were moving correctly across the network.
• Implemented and supported hospital based application updates.
• Created and updated documentation for radiology related applications.
• Diagnosed imaging interfaces as related to radiology and end user functionality.
• Supported Radiology related applications.
• Maintained confidential information in secured designated areas and released information on procedural need to know basis.
Sr. Help Desk Analyst October 2012 to March 2015
Genesis Health System Bettendorf, IA
• Worked third shift Help Desk,. Supported all administrative, clinical and general staff across entire Genesis Health Institution.
• Supported users with various hospital based applications.
• Troubleshoot hardware; software and networking based issues as related to laptops; desktops; mobile phones; tablets and desk phones
• Reset network and software based passwords.
• Resolved issue by working onsite or remote access.
• Updated Security Access in Cerner and/or Lawson
• Application updates in backend require maintenance and to be cycled in Cerner servers in Panther.
• Reset passwords for Cisco Desktop phones.
• Maintained confidential information in secured designated areas and released information on procedural need to know basis.
Bus Driver January 2011 to January 2012
Durham School Services Davenport, IA
• Drove elementary through high school level students from home to school and back in a safe manner.
• Practice safe driving methods to ensure the safety of students or additional passengers while on or off the bus.
Tutor - Radiologic Technology Program August 2009 to December 2009
Scott Community College Bettendorf, IA
• Assisted first year students learning terminology and concepts as related to the radiology field.
• Taught basic principles as applied to radiology, the associated math and correct positioning of patients.
Support Technician January 2008 to August 2008
Tech Team Global Davenport, IA
• Supported inbound calls for John Deere.
• Resolved issues from passwords to software and hardware.
• Used knowledge base software to provide technical directions to the end user. Determined if hardware needed to be repaired or replaced; how to install or request software that is pertinent to their job.
• Shadowed users’ computers who may be less experienced on resolving issues over the phone at the same time trying to train the user how to resolve the same issue should it occur again. Document actions taken in case additional troubleshooting may be required down the road or escalation may be required.
• Escalated tickets to the next tier when issues were beyond the scope of Tier 1.
EDUCATION
Certificate CPC Medical Billing and Coding
Black Hawk College Moline, IL
Program has been completed, currently preparing for boards. Medical Billing and Coding includes: ICD-10-CPT; ICD-10-CM; HCPCS Level II and ICD-10-PCS.
Certification in MRI Technology
Carl Sandburg College - Galesburg, IL
Associates of Applied Science in Technology – X-Ray Technology
Scott Community College Bettendorf, IA
Bachelor of Science in Management Information Systems
Iowa State University Ames, IA
Skills
• Medical Billing and Coding – ICD-10-CM, CPT and HCPCS Level II, Practicode
• Operating Systems: Microsoft Windows XP, Vista, 7, 8, 10
• Applications: MS Excel (10+ years), MS Word (10+ years), MS PowerPoint (10+ years), MS Lync, Android Phones and Tablets, Active Directory
• Hospital based applications: AGFA IMPAX 6.6.1, AGFA Admin Tools, MagView, Cerner RadNet 2012, RadNet 2015, HPF, Lawson InforMingle, Cisco Jabber, Omnicell
Licensing and Certifications
• AAPC ICD-10 CPC-A
• ARRT RT (R)(MR) JRC
WORK EXPERIENCE
Self-Employed September 2016 to April 2018
Ace Visual Inspections, A DR Company Bettendorf, IA
• Manage projects for budget and schedule.
• Confirm with customers to identify problem and how to resolve.
• Estimate and costs of budget for time and materials.
• Purchase product
• Provide installation and setup.
• Test products and demonstrate functionality.
• Create and manage financial spreadsheets
Business Operations Analyst April 2015 to August 2016
Cerner for Genesis Health System, Bettendorf, IA
• Co-Coordinator for Documentation Team - Created and revised troubleshooting documentation for the new Help Desk team.
• Worked with Hospital Report Distribution queues to review if faxes from Cerner interface were moving correctly across the network.
• Implemented and supported hospital based application updates.
• Created and updated documentation for radiology related applications.
• Diagnosed imaging interfaces as related to radiology and end user functionality.
• Supported Radiology related applications.
• Maintained confidential information in secured designated areas and released information on procedural need to know basis.
Sr. Help Desk Analyst October 2012 to March 2015
Genesis Health System Bettendorf, IA
• Worked third shift Help Desk,. Supported all administrative, clinical and general staff across entire Genesis Health Institution.
• Supported users with various hospital based applications.
• Troubleshoot hardware; software and networking based issues as related to laptops; desktops; mobile phones; tablets and desk phones
• Reset network and software based passwords.
• Resolved issue by working onsite or remote access.
• Updated Security Access in Cerner and/or Lawson
• Application updates in backend require maintenance and to be cycled in Cerner servers in Panther.
• Reset passwords for Cisco Desktop phones.
• Maintained confidential information in secured designated areas and released information on procedural need to know basis.
Bus Driver January 2011 to January 2012
Durham School Services Davenport, IA
• Drove elementary through high school level students from home to school and back in a safe manner.
• Practice safe driving methods to ensure the safety of students or additional passengers while on or off the bus.
Tutor - Radiologic Technology Program August 2009 to December 2009
Scott Community College Bettendorf, IA
• Assisted first year students learning terminology and concepts as related to the radiology field.
• Taught basic principles as applied to radiology, the associated math and correct positioning of patients.
Support Technician January 2008 to August 2008
Tech Team Global Davenport, IA
• Supported inbound calls for John Deere.
• Resolved issues from passwords to software and hardware.
• Used knowledge base software to provide technical directions to the end user. Determined if hardware needed to be repaired or replaced; how to install or request software that is pertinent to their job.
• Shadowed users’ computers who may be less experienced on resolving issues over the phone at the same time trying to train the user how to resolve the same issue should it occur again. Document actions taken in case additional troubleshooting may be required down the road or escalation may be required.
• Escalated tickets to the next tier when issues were beyond the scope of Tier 1.
EDUCATION
Certificate CPC Medical Billing and Coding
Black Hawk College Moline, IL
Program has been completed, currently preparing for boards. Medical Billing and Coding includes: ICD-10-CPT; ICD-10-CM; HCPCS Level II and ICD-10-PCS.
Certification in MRI Technology
Carl Sandburg College - Galesburg, IL
Associates of Applied Science in Technology – X-Ray Technology
Scott Community College Bettendorf, IA
Bachelor of Science in Management Information Systems
Iowa State University Ames, IA
Skills
• Medical Billing and Coding – ICD-10-CM, CPT and HCPCS Level II, Practicode
• Operating Systems: Microsoft Windows XP, Vista, 7, 8, 10
• Applications: MS Excel (10+ years), MS Word (10+ years), MS PowerPoint (10+ years), MS Lync, Android Phones and Tablets, Active Directory
• Hospital based applications: AGFA IMPAX 6.6.1, AGFA Admin Tools, MagView, Cerner RadNet 2012, RadNet 2015, HPF, Lawson InforMingle, Cisco Jabber, Omnicell
Licensing and Certifications
• AAPC ICD-10 CPC-A
• ARRT RT (R)(MR) JRC
WORK EXPERIENCE
Self-Employed September 2016 to April 2018
Ace Visual Inspections, A DR Company Bettendorf, IA
• Manage projects for budget and schedule.
• Confirm with customers to identify problem and how to resolve.
• Estimate and costs of budget for time and materials.
• Purchase product
• Provide installation and setup.
• Test products and demonstrate functionality.
• Create and manage financial spreadsheets
Business Operations Analyst April 2015 to August 2016
Cerner for Genesis Health System, Bettendorf, IA
• Co-Coordinator for Documentation Team - Created and revised troubleshooting documentation for the new Help Desk team.
• Worked with Hospital Report Distribution queues to review if faxes from Cerner interface were moving correctly across the network.
• Implemented and supported hospital based application updates.
• Created and updated documentation for radiology related applications.
• Diagnosed imaging interfaces as related to radiology and end user functionality.
• Supported Radiology related applications.
• Maintained confidential information in secured designated areas and released information on procedural need to know basis.
Sr. Help Desk Analyst October 2012 to March 2015
Genesis Health System Bettendorf, IA
• Worked third shift Help Desk,. Supported all administrative, clinical and general staff across entire Genesis Health Institution.
• Supported users with various hospital based applications.
• Troubleshoot hardware; software and networking based issues as related to laptops; desktops; mobile phones; tablets and desk phones
• Reset network and software based passwords.
• Resolved issue by working onsite or remote access.
• Updated Security Access in Cerner and/or Lawson
• Application updates in backend require maintenance and to be cycled in Cerner servers in Panther.
• Reset passwords for Cisco Desktop phones.
• Maintained confidential information in secured designated areas and released information on procedural need to know basis.
Bus Driver January 2011 to January 2012
Durham School Services Davenport, IA
• Drove elementary through high school level students from home to school and back in a safe manner.
• Practice safe driving methods to ensure the safety of students or additional passengers while on or off the bus.
Tutor - Radiologic Technology Program August 2009 to December 2009
Scott Community College Bettendorf, IA
• Assisted first year students learning terminology and concepts as related to the radiology field.
• Taught basic principles as applied to radiology, the associated math and correct positioning of patients.
Support Technician January 2008 to August 2008
Tech Team Global Davenport, IA
• Supported inbound calls for John Deere.
• Resolved issues from passwords to software and hardware.
• Used knowledge base software to provide technical directions to the end user. Determined if hardware needed to be repaired or replaced; how to install or request software that is pertinent to their job.
• Shadowed users’ computers who may be less experienced on resolving issues over the phone at the same time trying to train the user how to resolve the same issue should it occur again. Document actions taken in case additional troubleshooting may be required down the road or escalation may be required.
• Escalated tickets to the next tier when issues were beyond the scope of Tier 1.
EDUCATION
Certificate CPC Medical Billing and Coding
Black Hawk College Moline, IL
Program has been completed, currently preparing for boards. Medical Billing and Coding includes: ICD-10-CPT; ICD-10-CM; HCPCS Level II and ICD-10-PCS.
Certification in MRI Technology
Carl Sandburg College - Galesburg, IL
Associates of Applied Science in Technology – X-Ray Technology
Scott Community College Bettendorf, IA
Bachelor of Science in Management Information Systems
Iowa State University Ames, IA
Skills
• Medical Billing and Coding – ICD-10-CM, CPT and HCPCS Level II, Practicode
• Operating Systems: Microsoft Windows XP, Vista, 7, 8, 10
• Applications: MS Excel (10+ years), MS Word (10+ years), MS PowerPoint (10+ years), MS Lync, Android Phones and Tablets, Active Directory
• Hospital based applications: AGFA IMPAX 6.6.1, AGFA Admin Tools, MagView, Cerner RadNet 2012, RadNet 2015, HPF, Lawson InforMingle, Cisco Jabber, Omnicell
Licensing and Certifications
• AAPC ICD-10 CPC-A
• ARRT RT (R)(MR) JRC