I need some assistance, I have been taught that if you bill for services and they were denied due to not obtained pre-authorization that you can not keep the patients co-pay. Due to the services not being authorized it is not the patients responsibility and all services are to be adjusted off. Am I wrong? Was I taught incorrectly?
![Unsure :unsure: :unsure:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
![Roll eyes :rolleyes: :rolleyes:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)