I code and enter charges for all of the surgeries, hosp charges, office visits and each doc spends a day at the hospital's wound care center a week.
Also we are soon to be adding another surgeon to our practice in just a few months.
I am roughly 2 1/2 weeks behind on entering my charges!!! I have no back up or help of any kind as I am the only person in the practice who even knows how to open a claim in our billing system. Recently I have been asked to perform financial analysis of our wound care pts for the last year. I have been working on an analysis of the vascular studies we perform in our office as Cahaba has changed their guidelines and we have been receiving a ton of denials. On top of the reporting I am trying to teach myself to do, I have to answer the phones, help train the new office mgr and front desk staff, prepare the deposit from the mail each day and now figure out how to get this new doc credentialed because the mgr didnt even know that Cigna Gov Svcs was who previously handled our MCR (she thought she was calling the Cigna commercial ins) and told me that I should have told her that before she spent an hour on the phone.
But the icing on the cake is that this morning I got a verbal repremand from the mgr and our HR rep for having an unprofessional attitude because I was upset that she didnt tell me we hadnt been receiving but only a third of the amt of money we normally get in EFTs. I was told it was unprofessional that I discussed a financial matter behind the front desk (at the end of the day w the windows shut might I add - and I apparently yelled at her) yet she continues to leave the safe unlocked at night and leaves checks laying scattered everywhere (even in the front desk area).
I have voiced my concerns to the docs a few times and now I am so frustrated. I feel like these are her duties or the duties of a reimbursement specialist or something of the like. I also feel like it will fall back on me because I dont have the money rolling in and the claims rolling out.
Does anyone have any advice to offer? Am I being a complainer and should just suck it up because its the life of a coder? Or is this woman out of her mind and completely unqualified to run a medical practice?
I would appreciate any input that anyone may have.
Thanks!!