Sorry to hear that someone else is living my nightmare. We learned that despite 3M's promises, CodeRyte has some challenges when it comes to CAC. It soured us so much on CAC, that we've actually resumed having coders soft-code our Rehab services, and we have limited Radiology to those encounters where there is a 1:1 match with a service/report, so that if a patient comes in for multiple radiology tests, we have to code those outside CodeRyte because it can't match up multiple reports.
I would be reluctant to suggest any other sort of CAC product, since they all tend to work the same; an ADT feed identifies the patient, and the reports are matched up (after a fashion), during which time 'real language processing' delivers ICD-10-CM coding. We didn't use the CPT function, because we're using this in the OP setting, where the charge comes across the Chargemaster. And from a diagnosis coding perspective, we found that if the report reads 'No sign of arthritis", the computer codes arthritis, despite our correcting this over and over. I can't imagine we'll ever be able to send these into our confident queue, and customer service is virtually non-existent because their staff turnover is worse than junior high school dating. Nice, right?
So, I'm not the person to ask about computer assisted coding, because we can do it faster and more accurately than this product. There's nothing (in my mind) like a smart coder!