lisaray
Contributor
Hey all,
Just wanted to let you know if you have not heard already Cigna had a coding glitch that affected 3rd party administrator accounts for office visit codes like 99213 99214. All denied claims said Zero Dollar allowed amount
Well no one has a contract with 0$ allowed amount for office visits. Apparently per my contact at Cigna they fixed it a week ago Monday August 12th, 2024 but will take awhile to reprocess all claims estimate 30-45 days They also advised to not send additional or corrected claims They would be reprocessing all claims. Some of the 3rd party admins like Lucent, Luminaire, Wellnet, Healthgram, Allegiance, Cigna Oscar, and on and on. Just don't want anyone to have to waste time calling trying to find out why all these claim denials are coming in and allowing 0 $ with no responsibility for patient or insurance....
Just wanted to let you know if you have not heard already Cigna had a coding glitch that affected 3rd party administrator accounts for office visit codes like 99213 99214. All denied claims said Zero Dollar allowed amount
Well no one has a contract with 0$ allowed amount for office visits. Apparently per my contact at Cigna they fixed it a week ago Monday August 12th, 2024 but will take awhile to reprocess all claims estimate 30-45 days They also advised to not send additional or corrected claims They would be reprocessing all claims. Some of the 3rd party admins like Lucent, Luminaire, Wellnet, Healthgram, Allegiance, Cigna Oscar, and on and on. Just don't want anyone to have to waste time calling trying to find out why all these claim denials are coming in and allowing 0 $ with no responsibility for patient or insurance....