MnTwins29
True Blue
Hi - in my role as a privacy officer for a large system, I have encountered multiple complaints about practices charging patients or our providers for records sent to our providers when patients either transfer to our facilities or present to the office/facility for the first time. As a patient, I encountered this - my former physician office was going to charge me 75 cents per page and not send an electronic copy of my record there when I moved to my new location and new provider. This was because I made the request, not the physician office. Rather than correct them, I just had the office request them as it was quicker and resulted in no charge. I thought that was just that particular practice, but it turns out that isn't the case. So, I am wondering why offices would do this and risk a complaint investigation, especially now that OCR is focusing on patient access.
Thank you,
Lance
Thank you,
Lance