phippsrachel
New
Hi,
I work at a newly established Physicians office. We are trying to establish a cancellation policy. It was my understanding that as long as everyone was billed equally for no-shows/cancellations that we were able to bill ALL patient types for not calling to either cancel or reschedule appointments. However, we have been told by other sources that we may not be able to bill Medicaid patients for missed appointments.
Can anyone shed some light on this situation. We would really like to be able to establish a cancellation policy and to be able to enforce it straight across the board to all patients. Otherwise, we feel that it is discrimination and will not be establishing a cancellation policy.
Thank you in advance for your help
I work at a newly established Physicians office. We are trying to establish a cancellation policy. It was my understanding that as long as everyone was billed equally for no-shows/cancellations that we were able to bill ALL patient types for not calling to either cancel or reschedule appointments. However, we have been told by other sources that we may not be able to bill Medicaid patients for missed appointments.
Can anyone shed some light on this situation. We would really like to be able to establish a cancellation policy and to be able to enforce it straight across the board to all patients. Otherwise, we feel that it is discrimination and will not be establishing a cancellation policy.
Thank you in advance for your help